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Need help with your order?

Track your order, manage your membership, get answers to common questions, or contact our support team directly.

Within 2–3 hoursAverage response time
Self-service toolsMembership & support portal
60-day returnsHassle-free refund process

Quick actions

Most issues can be resolved without contacting support.

Track Your Order

See the latest shipping and delivery updates. Tracking can take 24–72 hours to update after shipment.

Track order

Manage Membership

Update your details, pause, or cancel your membership.

Manage membership

FAQ

Find quick answers to common questions before contacting support.

Open FAQ

Refund Policy

Review refund eligibility, return window, and how to start a request.

View refund policy

Before you contact us

These are the most common reasons customers reach out. Many can be resolved with the links below.

Where is my order?

Tracking can take 24–72 hours to update after your order ships. Check your tracking email first.

Email support

I want to cancel my membership

Sign in to manage or cancel it, or email support — no phone call required.

Manage

I didn’t know I joined the membership

The membership is optional and only applies if you ticked the box at checkout. Sign in to cancel it, and email us if you were charged unexpectedly.

Manage

Order says delivered but I didn’t receive it

Check with neighbours and around your delivery area. If it is still missing, email support with your order number.

Email support

I want to cancel my order — it already shipped

Once an order has shipped we cannot stop it in transit. When it arrives, contact support to arrange a return and refund.

Email support

Wrong shipping address on my order

If your order has not shipped yet, email support immediately with the corrected address. Once shipped, the address cannot be changed.

Email support

The product didn’t work — I want a refund

You are covered by our 60-day guarantee. Email support with your order number and we will review your request.

Email support

Tracking link broken or “order not found”

Tracking links can take 24–72 hours to activate after shipment. If it persists, email support with your order number.

Email support

Frequently asked questions

Quick answers to the most common questions.

Orders & Shipping

When will I receive my order? Orders are processed within 24–48 hours and ship about 24 hours after that. Within the US, delivery usually takes 1–8 business days once shipped. You get your tracking number as soon as the order is processed. See our Shipping Policy.
Why hasn’t my tracking updated? Tracking can take 24–72 hours to update. This doesn’t mean the package is lost.

Membership

How do I cancel my membership? Sign in to manage your membership, or email support.
I didn’t know I joined the membership Sign in to cancel it immediately. Email support if you were charged unexpectedly.
View all FAQ →

We want to make it right

If something went wrong with your order, our team is here to help. We review every case individually and do our best to find a fair resolution.

Contact form